# Payment collections

Record customer payments, check bank and digital receipts, and reconcile cash handed over by field staff.

Enable the **Payment Collections** add-on and assign collection, review and cash-counting permissions. This records money received; reviewers still check the bank account or count the cash. Administrators choose accepted methods and proof requirements in **Settings → Payment collections**.

## Record a payment

1. Open **My workspace → My collections** on the web or **Work → Collections** on mobile, then **Record payment**. To link it to a visit, start from the visit's **Payments collected** panel.
2. Choose a customer you can access and enter the amount and payment method.
3. Enter the transaction reference for bank, card or wallet payments.
4. Check the collection date and time; it cannot be in the future.
5. Add receipt photos or PDFs, up to five attachments, and any notes. Choose **Record payment**.

Cash shows **Cash to hand over**. Bank and digital payments show **Awaiting confirmation** until a reviewer checks that the money arrived.

## Review and correct

Reviewers open **Collections → Payments** and compare the amount, reference and proof with their bank or payment provider. Choose **Confirm payment** when it matches, or **Flag a problem** with an explanation. Nobody can confirm or flag their own payment.

For **Needs attention**, the collector can add clearer proof and choose **Send again** with a description of the correction. Amounts and references cannot be edited. An authorized person must void an incorrect payment with a reason; the collector can then use **Record corrected payment**. Each voided payment can be replaced once and no longer counts as collected.

## Hand over and count cash

Collectors choose **Hand over cash**, select the payments being handed over and confirm. The receiver opens **Collections → Cash handovers**, checks the expected amount and chooses **Count and receive**. Nobody can receive their own handover.

A matching count confirms the handover and all its payments. A difference requires a reason, shows **Count differs** and leaves payments open. Resolve the difference and use **Count again**. A handover awaiting counting can be cancelled with a reason so its payments can be handed over again; confirmed handovers cannot be cancelled. Payments in an uncounted handover cannot be changed or voided.

## Offline work and reporting

Open **Collections** online to download customers and payment methods. Mobile saves new payments and their photos offline and sends them when connected. Review **Waiting to send** and **Needs attention** records before treating them as received by the server. Handovers, resubmissions and adding proof later need a connection.

Authorized users can export the visible payments as CSV with current filters. [Targets](https://czappstudio.com/ar/docs/modules/targets) count confirmed payments using the collection date, so later confirmation may update an earlier period.