Bank Transfer 

Customers have the option to convert their wallet coins into real currency. To initiate this, they must submit a withdrawal request from their account. Once the request is made, the admin will review and verify the provided details. Please note that the transfer is not automatic — the admin will manually process the payment and complete the transfer to the customer’s bank account outside the application. 

STEPS TO REDEEM BANK TRANSFER  #

STEPS TO ADD BANK ACCOUNT  #

1. Login to CZ Loyalty mobile app 

2. Go to “Account”, Select “Bank Accounts” section. 

3. Click the “+” icon  

4. Complete all fields to add new account details 

5. Enable the option to set this as default account 

6. Then click “Add Account” 

STEPS TO REQUEST BANK TRANSFER  #

1. Once the Account added successfully 

2. Click “Bank Transfer” section 

3. Enter the following details: 

• Enter the points to be converted 

•  Select Bank Account 

• Check the transferable amount 

• Add Note 

4. Then Click the “Request Transfer” button. 

5. The Bank transfer request send successfully 

STEPS FOR STATUS APPROVAL  #

1. Go to CZ Loyalty panel, under “Loyalty Program”> Select “Redeem Request” option. 

2. Under “Actions”, Click Setting icon. 

3. Enter the Admin notes or reason Approval / Reject 

4. Then Click “Approve” or “Reject” Button respectively 

5. The Approval completed successfully.