HR and managers ask plain questions about headcount, leave, attendance and expenses, and get an answer with the records it was worked out from. It only reads, and only what the person can already see.
Ask about headcount, joiners and leavers, who is on leave, leave taken, attendance, late days, hours, overtime and expense totals.
Every answer shows the tables it was worked out from, with the period and department, so each figure can be checked.
Figures come only from records the person can already see; managers get their own reports, HR gets the whole company.
Follow-up questions such as "And for Support?" keep the context of the last answer.
No SQL is written by the model: it can only call fixed, read-only lookups of at most 60 rows and 400 days.
Questions are private to the person who asked and removed after 30 days, or sooner with Clear my questions.
Where and how it works
Uses your own AI provider with a model that can look up records. With a self-hosted model the figures stay on your network. Each question counts as one AI request.
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Every update is a versioned, checksummed package. Download eligible versions from your account. View all releases
The first public release is being prepared. Purchases include every update released in the next 12 months.
Support
Standard and premium support
Standard support comes with your licence: we help you use the product and fix its bugs. Premium support is paid by the hour: our team does the work for you.
Standard support
Included with your licence
We answer your questions and fix problems in the product.
Questions about how a feature works
Help understanding the installation and update guides
Fixing bugs in the product
Advice on security issues and the release that fixes them
How you get it
6 months come with every licence. Extend to 12 months when you buy, or renew later from your account.
Renew for $39.00 per 6 months
Premium support
Paid by the hour
Our team works on your installation for you.
Installing or updating the software on your server
Changing how the product works for your business
Server, email, domain and SSL setup
Importing or moving your data
Live calls, screen sharing and training
How you get it
Buy a support-hour package. We tell you how long the work will take before we start, and only the time used comes off your balance. Hours never expire.
From $34.95 per hour
Which one do I need?
“A report shows the wrong total.”
Standard support
“Where do I set up shifts?”
Standard support
“Please update my server to the latest version.”
Premium support
“Add a new field to the leave form.”
Premium support
“Import our employees from a spreadsheet.”
Premium support
“Train our team on a call.”
Premium support
Support questions
Does my software stop working when support ends?+
No. Your licence is permanent and the software keeps working. You only lose the ability to open standard support tickets until you renew.
What can I do when my 6 months of support end?+
Renew standard support from your account for another 6 months, at any time. Or buy support hours when you only need help with one task. Nothing renews automatically.
I still have standard support. Do I need premium support too?+
Only when you want our team to do work that standard support does not cover, such as installing, customising, importing data or training. Many customers never need it.
Will I be charged for premium support without agreeing first?+
No. We send an estimate of the time needed, and nothing is taken from your support hours until you approve it. Every use is listed in your account.
Do support hours expire?+
No. Unused hours stay on your account until you use them.
Is support the same as updates?+
No. Updates give you new releases for 12 months. Support gives you help from our team. They are renewed separately, and neither one stops your software.
Can your team install the product for me?+
Yes. Choose a fixed-price installation plan, or use support hours. Setting it up yourself with an AI assistant and our guides is free.
How do I ask for help?+
Sign in, open Support in your account and create a ticket. You choose standard or premium there, and we tell you if a request needs the other one.
Connect your AI provider and switch on Questions about HR data.
02
Give the Ask questions about HR data permission to HR and manager roles.
03
Ask a question, read the answer and check it under Worked out from.
Questions about this add-on
Can a manager see figures for people outside their team?+
No. Every lookup is limited to the records the person can already see in the application. Someone who sees only their own records gets no figures and is pointed to Ask HR.
What happens when my updates expire?+
Your installed software continues to run and eligible earlier releases remain available. Renew when you want another year of updates; there is no automatic renewal.
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