Who handles your information
CYGNUZ SOFTWARE SOLUTIONS, trading as CZ App Studio in India, handles information for this store. Contact us with “Privacy request” in the subject for questions or requests.
This notice covers store accounts, enquiries, orders, delivery and support. Organizations operating self-hosted software are responsible for their own employee and customer data. If we access that data for agreed support, the applicable service and data-processing terms also apply.
Information and purposes
We use account and contact details to secure access and communicate; business, address and applicable tax details for billing; and purchase history, gateway references and entitlements to verify payments, deliver software and manage refunds or disputes.
For software activation and update checks, we store the purchase code, installation identifier, verified hostname, environment, reported product versions and last contact time. These records enforce the two activation slots and show eligible manual updates.
We store contact-form details and support messages to respond and track outcomes. Necessary browser, device, IP and request information helps operate and secure the website. Limited diagnostic material or temporary access may be needed for agreed support. Send redacted or synthetic examples where possible.
Payment providers handle payment credentials through their payment flows. Do not send us card numbers, CVVs, banking passwords or payment codes. Buying software does not require sending us employee locations, selfies or a production database. We may receive limited operational data only where supplied or authorized for an agreed purpose.
Communications and choices
We process data to fulfil requests and purchases, secure services, meet legal duties and for other purposes permitted by applicable law. Where consent is required, we request it for the specific purpose and allow withdrawal. This notice is not blanket consent.
An account, purchase or historical customer import does not automatically subscribe you to marketing. Marketing choices are separate; unsubscribe using the message link or by contacting us. Necessary order, security and service messages may continue.
Providers and international handling
PayPal, Razorpay and Cashfree process applicable payments. Brevo supports configured email and contact services, with marketing subject to recorded permissions. Choosing WhatsApp also involves that provider’s handling of your conversation. Website hosting, storage, security and professional providers receive only what is needed for their role.
Providers may handle information outside India, subject to applicable safeguards. We do not promise India-only storage. Contact us for information about the providers involved in handling your data.
Necessary information may be disclosed under lawful requests, to protect rights or security, or in a business transfer with appropriate safeguards. We do not sell customer contact lists or use support data for unrelated marketing. A technology credit does not itself authorize sharing data with that business.
Retention and security
We retain data for its purpose and applicable legal requirements. Minimal account and entitlement evidence may be needed while purchase access continues. Closing an account may not erase legally required invoices or records needed for an active dispute.
Retention depends on the service relationship, the need to maintain purchase access, legal recordkeeping and any active dispute. Temporary diagnostic copies are kept only as needed for the agreed work or a legal obligation. Suppression records are retained as needed to honor marketing opt-outs.
We use safeguards appropriate to the information and notify affected people and authorities of incidents where required by law. This notice does not claim absolute security or an independent certification.
Your requests and concerns
Contact us to request access, correction, account closure or deletion, withdraw consent or raise a concern. We verify identity proportionately and explain information we must retain. Additional rights apply where the relevant law provides them and is in force.
Our store is intended for adult purchasers, not children under 18. Contact us if a child may have provided information. For data in an employer’s installation, contact that organization first.
Our complaints process remains available, without limiting your right to approach a competent authority. Material notice changes will carry an updated date and further notice or consent where required.