Customer care
Use the contact details below for orders, support, refunds or privacy requests. Include an order reference where relevant, what happened and the outcome you seek. You may send a request outside support hours; ordinary replies are handled during the stated schedule.
Consumer complaints
We acknowledge consumer complaints within 48 hours and redress them within one month of receipt, as applicable to our obligations. We provide a complaint reference and explain the outcome. These duties are separate from ordinary technical-support availability.
To escalate an unresolved concern, contact the customer-care address below with “Complaint escalation” in the subject and your complaint reference. You may use the National Consumer Helpline or another competent authority or forum where eligible, without waiving payment-provider deadlines.
Security reports
Email us with “Security report” in the subject, the affected version and a safe reproduction. Do not access other people’s data, disrupt a service or send live credentials. We arrange a secure way to receive sensitive details if needed. A report does not create an automatic bounty or payment obligation.