Digital delivery
We sell digital products and services; no physical shipping or shipping fee applies. Purchased releases are made available through your verified account after payment verification and fulfilment. Any preorder or future delivery date must be disclosed before purchase.
If you were charged but cannot find the purchase, contact us with your order reference. We investigate and provide the appropriate delivery or refund remedy. A pending payment or browser success screen alone is not delivery confirmation.
Installation scope
Each installation package covers the listed work for one production installation. Software licenses, hosting, domains, developer accounts, custom work and ongoing maintenance are separate unless expressly included. Provide the agreed prerequisites so we can confirm a schedule.
Standard currently provides seven days of assistance with the delivered installation, Premium 14 days and Ultimate 30 days, starting at documented handover. These windows are separate from software email support. An eligible reported defect is not closed simply because the window ends.
Training, changes and store approval
Training is included only where the package states it. Session duration, what a training day means, booking and rescheduling must be agreed before service delivery. Training is not unlimited ongoing consultancy.
We explain customer-caused delays and agree schedule or scope changes before extra work. Apple and Google control store approval and timing. We correct rejection issues caused by our agreed deliverables; unrelated account, policy or scope changes may require a quote. Silence does not automatically accept incomplete work.