Ask HR on the web and in the app: employees get answers from your own policies, with the source linked, and, if you allow it, from their own leave, attendance and shift. It can prepare a request for them to send.
Answers come only from the current policies assigned to the person asking, with the policy name and a link.
Optionally looks up the person's own leave balances and requests, attendance, upcoming holidays, today's shift and, with Payroll, their last three payslip totals.
Prepares a leave request or attendance correction from a plain question; nothing is sent until the person selects Send request, and every rule and approval still applies.
When nothing covers the question it says so and points to HR. It never answers from general knowledge.
Conversations are private to each employee and deleted after 30 days.
HR sees how many questions were answered and the subjects that went unanswered, never the questions or who asked.
Where and how it works
Requires the Policies add-on and your own AI provider. Looking up records and preparing requests need a model that can call tools. Ask HR in the mobile app needs an internet connection.
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Every update is a versioned, checksummed package. Download eligible versions from your account. View all releases
The first public release is being prepared. Purchases include every update released in the next 12 months.
Support
Standard and premium support
Standard support comes with your licence: we help you use the product and fix its bugs. Premium support is paid by the hour: our team does the work for you.
Standard support
Included with your licence
We answer your questions and fix problems in the product.
Questions about how a feature works
Help understanding the installation and update guides
Fixing bugs in the product
Advice on security issues and the release that fixes them
How you get it
6 months come with every licence. Extend to 12 months when you buy, or renew later from your account.
Renew for $39.00 per 6 months
Premium support
Paid by the hour
Our team works on your installation for you.
Installing or updating the software on your server
Changing how the product works for your business
Server, email, domain and SSL setup
Importing or moving your data
Live calls, screen sharing and training
How you get it
Buy a support-hour package. We tell you how long the work will take before we start, and only the time used comes off your balance. Hours never expire.
From $34.95 per hour
Which one do I need?
“A report shows the wrong total.”
Standard support
“Where do I set up shifts?”
Standard support
“Please update my server to the latest version.”
Premium support
“Add a new field to the leave form.”
Premium support
“Import our employees from a spreadsheet.”
Premium support
“Train our team on a call.”
Premium support
Support questions
Does my software stop working when support ends?+
No. Your licence is permanent and the software keeps working. You only lose the ability to open standard support tickets until you renew.
What can I do when my 6 months of support end?+
Renew standard support from your account for another 6 months, at any time. Or buy support hours when you only need help with one task. Nothing renews automatically.
I still have standard support. Do I need premium support too?+
Only when you want our team to do work that standard support does not cover, such as installing, customising, importing data or training. Many customers never need it.
Will I be charged for premium support without agreeing first?+
No. We send an estimate of the time needed, and nothing is taken from your support hours until you approve it. Every use is listed in your account.
Do support hours expire?+
No. Unused hours stay on your account until you use them.
Is support the same as updates?+
No. Updates give you new releases for 12 months. Support gives you help from our team. They are renewed separately, and neither one stops your software.
Can your team install the product for me?+
Yes. Choose a fixed-price installation plan, or use support hours. Setting it up yourself with an AI assistant and our guides is free.
How do I ask for help?+
Sign in, open Support in your account and create a ticket. You choose standard or premium there, and we tell you if a request needs the other one.
Publish your policies, connect your AI provider and switch on HR assistant.
02
Choose whether it answers from policies only or also from each employee's own records, and whether it may prepare requests.
03
Give the Ask the HR assistant permission to the roles that should use it.
Questions about this add-on
Can the assistant see other employees' records?+
No. Each lookup is bound to the person asking and returns only what they can already see in the application. It cannot approve, cancel or change anything.
What happens when my updates expire?+
Your installed software continues to run and eligible earlier releases remain available. Renew when you want another year of updates; there is no automatic renewal.
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