Manage your subscription

In a hosted workspace, the workspace owner or a user with billing permission can select the plan at the bottom of the sidebar to open Subscription & billing. This page shows trial or renewal dates, user and storage usage, included modules, and orders.

Start or renew a plan

1. Choose Subscribe or renew, select a plan and monthly or yearly billing, and enter a coupon if you have one.
2. Choose an available payment method and review the order total, including discount and tax.
3. For online payment, continue to the provider and complete authorization. Return to Subscription and use Refresh status if the provider does not return you automatically. Access updates after the server verifies payment. If the provider shows success but the order is still pending, allow time for confirmation and contact your service operator with the order number before paying again.
4. For bank transfer, follow the displayed instructions and use the order number as a reference. Submit the transfer reference, date and optional proof. Access begins after the operator confirms receipt. If rejected, read the review notes and correct the submission.

Only one pending order is allowed at a time. Open it to continue payment or cancel it before creating a different order. A pending order does not itself grant paid access.

Coupons apply to the first paid period and may be limited by plan, billing interval or expiry. Razorpay cannot currently process a coupon order; choose another supported payment method.

Change or cancel

Open Change plan to compare available plans against the column marked Subscribed. That column shows your agreed price and billing interval. Switch between monthly and yearly to compare other offers, including their user limits, storage and modules.

Choose a plan, review its price and renewal date, then select Schedule change. Your current plan covers the rest of the paid period. If you have automatic payments, scheduling a change cancels the existing mandate. Use Keep current plan to remove a scheduled change before renewal.

If an order is waiting for payment or transfer approval, open View orders and resolve it first. If you have prepaid the next period, wait for that period to begin. Plans with limits below your current user count or storage usage show why they cannot be selected.

Authorize a replacement online mandate when the current period ends. You can prepay the next period by bank transfer; its plan and limits take effect when that period begins.

Cancelling a subscription stops future renewal while preserving the remaining paid access. Review any pending payment separately. Refunds are handled by the service operator and do not automatically cancel the subscription.

Usage and billing records

User usage includes inactive accounts that have not been deleted, but excludes system accounts. At the user limit, you must remove an account you no longer need or renew onto a larger plan before adding another. Storage limits apply to managed uploads; remove unnecessary files or choose a larger allowance before uploading more.

Update your billing name, address, email and tax identifier before creating an order. Existing orders retain the details recorded when they were created. Open an order to view its invoice, inspect payment and refund history, or check transfer review notes. Use the invoice's Print button to print it or save it as a PDF through your browser.

If an automatic renewal fails and the provider stops retrying, automatic payments end. Open billing and pay again before the grace period ends.

When a trial or paid period expires, ordinary work may be restricted, and employees using the mobile app are told to contact their administrator. Billing remains available so that you can renew. Contact the service operator if your workspace has been suspended or a confirmed payment is missing.